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  • Warranty Claims
  • Product Registration
  • Core/Defect Pickup Request
  • Customer Survey

Why Product Registration is Important!

Product registration helps us communicate important information to you, including recommendations, assisting with any customer service needs, and tracking usage and maintenance issues.

What Should I Expect During the Warranty Claim Process?
Engine Installer’s Guide

Quick Links

  • Find my Serial Number
  • Register a Product
  • Start a Warranty Claim
  • Request a Core/Defect Pickup
  • Warranty Document Lookup
  • Installer Videos
  • Customer Satisfaction Survey
Our customer care representatives are available Monday-Friday, 7 a.m.-6 p.m., Central Time. Returned phone calls will originate from the 972 area code.

 

Quick Links

  • Find my Serial Number
  • Register a Product
  • Start a Warranty Claim
  • Request a Core/Defect Pickup
  • Warranty Document Lookup
  • Installer Videos
  • Customer Satisfaction Survey
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Where Can I Find My Serial Number

Product serial numbers can be found on “Remanufactured by Non OE” tags on our products. Each serial number begins with a letter (assigned to the remanufacturing facility) and has an additional five or six numbers following it. The tags may also include a part number, but the part number will be smaller and appear just above or below the serial number. These tags can be found as follows:

  • Automatic transmissions
    • Just above the oil pan rail or on the side of the bell housing.
  • Differentials/Axles
    • On the top of the axle case.
  • Cylinder heads
    • The front or side of the cylinder head.
    • Cylinder head serial numbers may have five digits following the initial letter.
  • Long block engines
    • The front of the cylinder heads and on the side of the block.
    • Ford long block engines, specifically, may have a square metal tag instead with the same information included. One tag will be affixed to the rear of the engine block.

The serial number is included in the original paperwork sent with each remanufactured product and is included on the shipping container.