Request a Core or Defect Pickup

We’re currently updating our online “core pickup” request process to make things easier and more convenient for you. Until we have our new core pickup form ready, please use the legacy form linked below. Note that you’ll be directed to a website for that purpose.

To return your old core or to request a return for a warranty claim, please visit

  • If you’re sending us your old core, please select “Core Return.”
  • If you’re returning a defect under an established warranty claim, please select “Warranty Return.”

If you’ve not yet established a warranty claim, please select Warranty Claim from this website.

Thank you for your business and patience and we continue our website updates.